Online Shop/Deliveries: Local delivery charges apply and will be applied at checkout. The garden centre will be in touch by phone to advise of the delivery date. Deliveries will normally be made within 3 to 5 working days.
Click & Collect: Click & Collect is available at all centres. We will be in touch by phone to confirm your collection time and date.
We are happy to exchange or refund any unused items returned to us, as sold, with the original receipt within 28 days. If you are returning faulty goods, your statutory rights apply.
If the goods I purchased are not faulty, but I wish to return them with a valid sales receipt, what do I do?
We will exchange or refund any unused goods, contained within their original, undamaged packaging within 28 days from purchase. Simply present your returned product with an original sales receipt. The sales receipt will act as proof of purchase.
If the goods I purchased are not faulty, but I wish to return them without a valid sales receipt, what do I do?
If a product is returned without a valid sales receipt, but still contained within their original, undamaged packaging, within 28 days from purchase, we will issue a credit voucher to the value of the current selling price.
For products purchased online simply return the item to your chosen store. You’ll need your receipt, sales advice or order confirmation and your original payment method, and we can exchange the product or issue a refund.
Orders are posted first class Royal Mail and should be received within 3-5 working days. During the peak Christmas period delivery may be delayed and we advise that orders for Christmas are placed in good time. Please note, orders are processed Monday to Friday only, excluding Bank Holidays. We can deliver to anywhere in the UK including the Scottish Isles and Channel Islands. Royal Mail do not deliver on Sundays or Bank Holidays.
A limited delivery service will be in operation in the week immediately after Christmas.
If you have made a mistake please email info@klondyke.co.uk, quoting your order reference number. We will do our utmost to try and make any necessary changes. Please note, we only offer Klondyke/Strikes Gift Cards for on-line purchasing.
Our gift cards are valid for 2 years from date of purchase. They can only be redeemed at garden centres within the Klondyke Group for the full or part payment of goods. If you wish to cancel an order that has NOT been dispatched a full refund will be issued. You must phone us immediately (not email) should you wish to cancel.
Our Gift Cards can be purchased worth any amount from £5 and can be redeemed at any garden centre or restaurant within the Klondyke Group. The gift card can be used as many times as you like providing there is a balance available. The gift card balance can be checked at any time within store at the tills or by calling our Centres.
Unfortunately gift cards are not accepted at any of the concessions within our garden centres (eg. Maidenhead Aquatics, Cotton Traders, Klass, Miniature Railways).